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VIRTUAL TRAUMA THERAPY

Privacy Policy

Last updated: 04/01/2026

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Virtual Trauma Therapy is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with https://www.virtualtraumatherapy.com.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Virtual Trauma Therapy provides trauma-informed therapeutic services, resources, and community spaces delivered online.

Data Controller:
Christopher Whitehead-Baines
Virtual Trauma Therapy
Email: info@virtualtraumatherapy.com

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2. What Personal Data We Collect

We may collect and process the following types of data:

a) Information you provide directly

  • Name

  • Email address

  • Messages submitted via contact forms

  • Information shared when booking sessions, joining communities, or signing up for updates

b) Automatically collected information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the website

(This data helps us understand how the site is used and improve it.)

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3. How We Use Your Data

We use your data to:

  • Respond to enquiries

  • Provide services you request

  • Manage bookings, memberships, or communications

  • Improve website performance and user experience

  • Meet legal, ethical, and professional obligations

We do not sell your data.

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4. Lawful Basis for Processing

Under UK GDPR, we process data based on:

  • Consent – when you voluntarily provide information

  • Contract – when data is required to provide services

  • Legitimate interests – for site security and service improvement

  • Legal obligation – where required by law

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5. Confidentiality & Therapy-Related Information

Any information shared in a therapeutic or supervision context is treated with strict confidentiality, in line with professional ethical standards.

Confidentiality may only be broken where legally required, such as:

  • Risk of serious harm to yourself or others

  • Safeguarding concerns

  • Court orders

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6. Data Storage & Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure platforms and encrypted services

  • Restricted access to personal data

  • Regular review of data handling practices

We only retain data for as long as necessary for the purposes it was collected.

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7. Third-Party Services

We may use trusted third-party services (e.g. booking systems, email providers, analytics tools). These providers are required to comply with data protection laws.

We are not responsible for the privacy practices of external websites linked from our site.

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8. Cookies

This website may use cookies to:

  • Improve functionality

  • Analyse traffic and usage

You can control cookies through your browser settings.

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9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

www.ico.org.uk

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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11. Contact

If you have questions about this policy or your data:

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